09-23-2020 07:52 PM
My printer has been working fine then suddenly, the other day it stopped connecting to the wifi without any warning and I can not figure out how to reconnect. There have been no password changes, the router is the same one I've had for a few years and there are no other issues on the network (in fact, another HP printer/different model on the same network is working fine). I did all the recommended troubleshooting (restarting printer, restarting computer, restarting router), I tried changing the printer to factory settings and reentering the wi-fi passcode and still can not get rid of the this blinking blue light. It says to check the MAC settings on the the router however, when I did the router said that the setting is disabled so that should not be causing the issue. I have also double checked to make sure there were no driver updates that I missed but there aren't. Why can't I connect?
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09-30-2020 08:36 AM
Welcome to the HP support community.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
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10-01-2020 11:06 PM
Thanks for clarifying ,
Try below suggestion and let me know if that helps:
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If my post resolve your problem please mark it as an Accepted Solution 🙂