cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
4 3 0 0
Message 1 of 8
304
Flag Post

Solved!

Printer suddenly won't connect to wifi

HP Recommended
HP Officerjet 4635
Microsoft Windows 10 (64-bit)

My printer has been working fine then suddenly, the other day it stopped connecting to the wifi without any warning and I can not figure out how to reconnect.  There have been no password changes, the router is the same one I've had for a few years and there are no other issues on the network (in fact, another HP printer/different model on the same network is working fine).  I did all the recommended troubleshooting (restarting printer, restarting computer, restarting router), I tried changing the printer to factory settings and reentering the wi-fi passcode and still can not get rid of the this blinking blue light.  It says to check the MAC settings on the the router however, when I did the router said that the setting is disabled so that should not be causing the issue.  I have also double checked to make sure there were no driver updates that I missed but there aren't.  Why can't I connect?

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,328 1,411
Message 2 of 8
Flag Post
HP Recommended

@molly924

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,462 29,183 5,056 11,557
Message 3 of 8
Flag Post
HP Recommended

Hi,

What router do you have? may you use Verizon FIOS by any chance?



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
New member
1 2 0 0
Message 4 of 8
Flag Post
HP Recommended

What was the solution and did it work?

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Yes, it's a Verizon fios router.

Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 6 of 8
Flag Post
HP Recommended

Still don't have a solution

Reply
0 Kudos
Highlighted
Level 17
Level 17
29,462 29,183 5,056 11,557
Message 7 of 8
Flag Post
HP Recommended

Thanks for clarifying , 

Try below suggestion and let me know if that helps:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-connecting-an-HP-printer-to-a-...

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 8 of 8
Flag Post
HP Recommended

Disabling the Self-organizing network did the trick!  Thank you so much!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation