Printer suddenly won't connect to wifi

[molly924]

My printer has been working fine then suddenly, the other day it stopped connecting to the wifi without any warning and I can not figure out how to reconnect.  There have been no password changes, the router is the same one I've had for a few years and there are no other issues on the network (in fact, another HP printer/different model on the same network is working fine).  I did all the recommended troubleshooting (restarting printer, restarting computer, restarting router), I tried changing the printer to factory settings and reentering the wi-fi passcode and still can not get rid of the this blinking blue light.  It says to check the MAC settings on the the router however, when I did the router said that the setting is disabled so that should not be causing the issue.  I have also double checked to make sure there were no driver updates that I missed but there aren't.  Why can't I connect?

[sandytechy20]

@molly924

Welcome to the HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ShlomiL]

Hi,

What router do you have? may you use Verizon FIOS by any chance?

[camtraveling]

What was the solution and did it work?

[molly924]

Yes, it's a Verizon fios router.

[molly924]

Still don't have a solution

[ShlomiL · Accepted solution]

Thanks for clarifying , 

Try below suggestion and let me know if that helps:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-connecting-an-HP-printer-to-a-...

Shlomi

[molly924]

Disabling the Self-organizing network did the trick!  Thank you so much!