Printer will not connect to wifi any more

[PennyPiano]

My printer used to work fine, then I couldn't print from my laptop (HP Pavilion) and could only print from my iPhone. I don't know whether this may have been because of a Windows update, but it was impossible to reinstall the printer driver and I tried all the troubleshoots in the HP print and scan doctor. 

Now the printer won't work at all; the orange information light is on constantly and it will not connect to my wifi no matter what I do. It won't print via the USB either. The only guidance I can get from the troubleshooter now is that my router may have a MAC filter in place. My router is from Sky and it is completely impossible to speak to a human to find out whether there is a filter. I need to print things for work and I can't! Can anyone help please?

[Jay_G24 · Accepted solution]

Hi @PennyPiano,

I'd like to help!

Try the below suggestions-

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Please try the steps below to connect your printer to the network.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)  
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2600).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->the printer will have solid blue light if it's connected 
--->then connect your phone back to your network
 

On your computer -

Try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[PennyPiano]

Thank you, that worked!

[Jay_G24]

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

[milwil]

I have used all of the recommended solutions from the HP help sites.  Internet "Blue Light continues to blink. 

[Kumar0307]

@milwil, Welcome to the HP Support Community!

To assist you better, what model printer are you using?

If the wireless light is blinking, it means the printer is not connected to a wireless network.

Keep me posted for further assistance.

[milwil]

My printer is an HP Deskjet 2540. I have tried all of the HP applications, but none seem to work.

[Kumar0307]

@milwil

Use WPS to connect the printer to your wireless network.

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If this does not help, refer to step 2 from this document.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Let me know how this goes.

[milwil]

None of the methods suggested resulted in a positive outcome.

[Kumar0307]

@milwil

Print a wireless test page to check the functionality of the wireless radio:

Press the Wireless button and the Start Copy Black button from the printer control panel at the same time.

The wireless network test report will display the diagnostics results for the status of the wireless network, wireless signal strength, detected networks, and more.

You may attach the image of the same in your next post.

Keep me posted.