My printer used to work fine, then I couldn't print from my laptop (HP Pavilion) and could only print from my iPhone. I don't know whether this may have been because of a Windows update, but it was impossible to reinstall the printer driver and I tried all the troubleshoots in the HP print and scan doctor.
Now the printer won't work at all; the orange information light is on constantly and it will not connect to my wifi no matter what I do. It won't print via the USB either. The only guidance I can get from the troubleshooter now is that my router may have a MAC filter in place. My router is from Sky and it is completely impossible to speak to a human to find out whether there is a filter. I need to print things for work and I can't! Can anyone help please?
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Please try the steps below to connect your printer to the network.
-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)
--->On your computer or phone go to wifi and connect it to your printer
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2600).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the printer will have solid blue light if it's connected
--->then connect your phone back to your network
On your computer -
Try and uninstall the printer software from the root level on your PC and install the full feature printer software.
--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select Apply and OK on the Print Server Properties windows.
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