cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 1 0 0
Message 1 of 2
61
Flag Post

Printer will not connect to wifi any more

HP Recommended
Deskjet 2600 All-In-One
Microsoft Windows 10 (64-bit)

My printer used to work fine, then I couldn't print from my laptop (HP Pavilion) and could only print from my iPhone. I don't know whether this may have been because of a Windows update, but it was impossible to reinstall the printer driver and I tried all the troubleshoots in the HP print and scan doctor. 

 

Now the printer won't work at all; the orange information light is on constantly and it will not connect to my wifi no matter what I do. It won't print via the USB either. The only guidance I can get from the troubleshooter now is that my router may have a MAC filter in place. My router is from Sky and it is completely impossible to speak to a human to find out whether there is a filter. I need to print things for work and I can't! Can anyone help please?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,549 5,521 322 358
Message 2 of 2
Flag Post
HP Recommended

Hi @PennyPiano,

 

I'd like to help!

 

Try the below suggestions-

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Please try the steps below to connect your printer to the network.

 

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)  
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2600).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->the printer will have solid blue light if it's connected 
--->then connect your phone back to your network
 

On your computer -

 

Try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation