Private Pickup

[AV111]

So i have toggled the "Require Private Pickup" to off but its still going to the pickup files , i don't want to be getting my phone out every time to print. The AI is useless! all i want to do is print what i want with no hassle and I've tried everything , I'm about to take this printer back or throw it across the room and go with a different brand, it should not be this difficult to just simply print something.

[Dragon-Fur]

@AV111 

Welcome to the HP English Community --

Assuming the printer is an HP+ printer on which the HP+ service is enabled.

If true, then you have the option to contact HP+ Support.

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

Note that HP+ assistance is only available for registered HP+ printers.

What else?

If you have not done so, perhaps (re)check the settings in HP Smart / HP Connected.

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

HP_Smart_Connected_HP+_Printer_Options_2

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Message Content References

“Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Important Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

AND

HP printers - Using advanced scanning features (HP Smart app)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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