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Locked

‎12-27-2021 07:08 AM

HP Recommended
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I recently changed my BT broadband router - so need to change the printer SSID. 

 

Many options that I previously was able to change without issues are now locked. I get the error: "The feature has been locked by your administrator or the person who set up the printer." I was the person who initially set the printer up. I am unable to access the Wireless Setup Wizard, Advanced Settings, Restore Network Defaults, or many other options from the printer touch screen. I've seen references in other posts for a soft reset.

 

Can anyone help me to reset the SSID? Thank you.

 

Merry Christmas!

Category:
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2021 05:24 AM

HP Recommended

This has been solved for me by the HP support team - thank you 🐵

View solution in original post

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2 REPLIES 2

‎12-31-2021 05:24 AM

HP Recommended

This has been solved for me by the HP support team - thank you 🐵

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‎01-04-2022 03:53 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

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