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‎04-17-2017 09:39 PM

HP Recommended
Product: Envy 4500
Operating System: iOS
My printer is an HP Envy 4500 and every time I try to print something "Instant Ink Problem. Cannot Print. Visit www.hpinstantink.com for information." Comes up and it doesn't print. When I tried going on the website there was no information on how to fix my issue. I also tried calling customer support, but there was no agents available (probably because of Easter Monday) but I desparately need help. I have a project due soon and I need to print out some stuff for that. The ink is nearly full and I have a stable internet connection. I print on my laptop and iPad. I'm out of ideas how to fix it. Please help!
1 REPLY 1

‎04-18-2017 10:51 AM

HP Recommended

Hi @zachewitt, 

 

I'd like to help. 
 
Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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