Resolve Windows 10 or update issues on HP computer or printer– Click Here
No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC
Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
If the same remains and color printing is not offered yet, try printing using the newly added print queue copy and verify, then set the newly added copy as default.
I had this problem and have performed your solution. Now, I have following printers. With the "...Copy 1) I have now back the colour option and it prints again in colour - great.
However, why can I not delete the "scan" printer? And further, I would like to take out the "Copy 1" from the name.
Thanks for your support.
I have the same problem. My printer will print color if I print the Quality Diagnostic or the alignment form directly from the printer, but if I send a print from a Windows application, it comes out in greyscale. There are no color setting options in any windows applications. I ran the print doctor utility, but it did not solve the problem. It just sent me back to the boilerplate guidance on fixing generic print errors. I'm looking to reinstate the color controls in my preference settings in Windows applications. Please advise.
@lof55- By deleting the scanner copy you will break the scan functionality.
You may simply right-click the Copy1 instance of your printer and select Printer Properties, then rename it by removing the (Copy 1) from the name, click Apply and OK and it may take a few moments for the printer name to get updated.
@TAdvisorKing- Have you followed the HP Print and Scan Doctor using the link included in this article? this is a different version.
Be sure to print to the newly added print queue once completing the process, as listed in the instructions, and let me know if that helps.
Yes, I ran the scan doctor utility and it did not solve the problem.
Also, if it is useful, when I was following the long, detailed steps for solving the problem (uninstall, delete drivers, etc) I was unable to delete the driver. It says the drivers are in use. This remained true every time I tried it, including after uninstalling the printer, unplugging it, restarting my machine, etc.
Also, if useful, there is a "phantom" version of the printer that remains selectable in Excel that was set up by an HP Tech on a previous call. It doesn't exist under Settings / printers.
@shlomil: I had already tried to rename the "Copy 1"-Printer but I get following message because of the "scanner related Printer": Another printer or printer share with this name already exists....
I really would like to have just one printer as I had before and not this (poor) solution.
Any idea? Thanks.
The reason you see two icons on printers and scanners is because you may have used Printer Offline version of PSDr( 5.0.6) which has a 2 icon solution. Can you try with the PSDr(5.3.1) version under the other printing problems section from Psdr Download and try to apply the solution.
If still unable to print in color check the port by going to Printer Property>> Port check if its configured to WSD if so configure the port as TCP/IP with the IP address of the printer.
@TeK_AcE: Thanks for your advise, but after running PSDr 5.3.1, I was not able to print in colour again. Also, I tried to configure the port.
So, I lost a lot of time again, had to clear all devices, ports, apps...and run 5.0.6 again. Now, I can print in colour again. With two icons in windows devices, what is still annoying. Further, PSDr shows me now 4 printers (one for scanning) ?????
To HP: I really would appreciate a proper solution. This experience with HP, is once more not satisfying and it has cost me already a lot of hours! It is very disappointing.