0x61000048 Error, followed by 0x6100004a Error on HP OfficeJet Pro 6978

[kbscott]

My printer claims to have a paper jam and a tray out of alignment.  None of those are true.  When trying to power off the unit with the power button, it cycles endlessly, and won't power down.  I have removed the power cord to shut it down.  Upon re-installing it, I got the 0x61000048 error.  I looked up the forums and followed the power cycle recommendations.  Now I get the 0x6100004a error.  The recommendations appear to be similar - i.e. resetting the power by disconnecting the cords.  Nothing is working.  I have installed new cartridges, and even after the recycle, I get this 0x6100004a error.  When trying to "HIDE" the message and attempt a print, I see there are two jobs awaiting print, yet I am unable to clear them.  When I select "Print", I do her the printer respond, but it immediately posts the message "There is a problem with the printer or print system.  Turn the printer off, then on.  if you continue to get this message, contact HP.  0x6100004a"

[Kumar0307]

@kbscott, Welcome to the HP Support Community! I’m here to help.

I understand you are having this error on the printer screen. Are you able to bypass this error or is the screen stuck on this error? Let us try these steps:

On the printer control panel display, from the Home screen, swipe left to select Setup

Touch Tools, touch  Restore Factory Defaults and then follow the onscreen instructions.

If the printer is stuck on the error, check for any jams inside the printer, refer to - Paper Jam Error

Make sure the print carriage is moving freely.

If the error persists, I'm afraid this is a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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Have a great day!