0x6100004a

[Suzanne911]

Error Message: 0x6100004a

I bought non-HP ink and installed it. My printer immediately know it was non HP and wouldn't work. I turned it off and waited for my new HP insant ink to come. Once I installed it I got this error message that I see others have had also. I have no paper jam, the paper tray is fine. The printer just won't print. It tells me to turn it off so I do using the proper power button. When it turns back on it tells me I shut it down improperly and performs printer maintenance. Then tells me to contact support. It's out of warranty so I know there will be a cost. I feel like because I put in non HP ink that I'm being forced to pay for either support or a new printer. Which if that's the case would not be an HP. Can anyone help me? I am beyond frustrated!

[Nal_NR · Accepted solution]

Hi @Suzanne911,

Welcome to the HP Support Community. 

I'd like to help!

This could be a hardware issue. However, I want you to go through the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Suzanne911]

Thanks for the link. I tried all the steps and it's still not working. Can this really happen by just installing a non-HP ink? The printer knew it wasn't HP and hasn't worked since.

[Suzanne911]

Hi @Elohi_NR,

Thanks for the link. I tried all the steps and it's still not working. Can this really happen by just installing a non-HP ink? The printer knew it wasn't HP and hasn't worked since.

[Nal_NR]

Hi @Suzanne911,

Thanks for your reply. Well, this may not be the reason for non-HP inks, however, some machines may have various reasons for hardware failures.