4 month free trial

[tartanfluff]

Hi... I recently purchased an HP Envy 5030 printer. On the box, it advertises a 4 month free trial of HP Instant Ink.
I have set up the printer okay and also set up an Instant Ink account on the same day. I followed the set-up process in the printer instructions and am using the cartridges that came with the printer. However, my Instant Ink Account page is only showing 2 months free for some reason instead of the 4 I was expecring! The leaflet in the box had no redemption code so I presumed my 4 free months would be automatic when i signed up to Instant Ink.
Could someone please adjust my account to receive my 4 months free trial?
Thanks!

[Bob_Headrick]

I suggest you contact the HP Instant Ink Support directly.   Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

[A4Apollo · Accepted solution]

Hey there! @tartanfluff, Thanks for stopping by the HP Support Forums!

I understand you have issues activating 4 months free instant ink trial on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned you have issues activating 4 months free instant ink trial on your printer.

Please check the contents of your printer box for an enrollment code relating to your trial.

Your printer should have come with either an enrollment key or a claim code. You should be able to add any promo code during the last phase of the enrollment.

If you have enrolled the printer, and if the 4 months trial was not applied, send me a private message with the promo code and Instant Ink account number or email address.

So I can look at your account and get the trial applied to you. 

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[tartanfluff]

@Bob_Headrick Thanks for your reply. Chat is closed just now but will try in the morning .

@A4Apollo Thanks for your reply. PM sent.

[tartanfluff]

[tartanfluff]

@MrRobot thanks for all your time and efforts... been a pleasure interacting with you.  x

[A4Apollo]

Hi @tartanfluff! You're welcome and thanks for your prompt response.

I am happy I was able to answer your query

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂