4650 printing problem

[dolphira]

Hi,

My OfficeJet 4650 suddenly stopped printing properly. It was working fine before this happened. Now it barely see the printed text. The ink remains 40%, I ran Scan Doctor with no problem found, refreshed the cartridge, the driver shows the latest version, Windows 10 updates are current, and rebooted the PC multiple times. Connection is USB, not wireless. No error messages. Any advice would be appreciated. 

Pinter driver version: 20.79.01.6594

Firmware version: CUP1FN1617AR

   

  

 

[KrazyToad]

@dolphira

I have gone through your Post and would like to help

I see that the color cartridges are empty

Please print a Quality Diagnostic Page and let me know how it prints. If possible send me a picture of the report

1. Load plain white U.S. letter or A4 size paper in the tray.

2. On the control panel home screen, press the Setup icon .

3. Press the button  next to the Down Arrow  until Reports displays next to OK.

4. Press the button next to OK to select Reports.

5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

   Figure : Example of the report

   

Keep me posted 😊

[dolphira]

Hi,

Thank you for your response. The control panel doesn't show as you explained (see screen shot) but I ran reports from Setup > Tools > Print Quality Report and Print Status Report, but almost nothing is printed out. I also ran Clean Cartridge but it didn't fix the issue.

I don't need to print in color so I only use a black ink, which was working great until just recently until this happened. Please advise. Thank you.

[TEJ1602]

@dolphira

Thanks for replying!

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dolphira]

Hi,

Thanks for your response. Do you have a reference number of this communication so I can provided it to the HP support rep and I don't need to explain the detail all over again? Thanks.

[TEJ1602]

@dolphira

Well, you can provide them a brief description and they'll be able to help you. There is no conversation ID as such as this is a public conversation on the community page.

Thanks for understanding!