5510 Printer does not print black ink anymore

[XavierNoBlack]

Hello community,

I have a problem with my printer: it does not print black ink anymore.

The problem occured after I installed a brand new black ink cartridge (official 364XL).

I have tried the following:

- install a new cartridge

- run the cleaning utilities and print diagnostics many many many many times

- clean the print head (with alcohol)

The problem is still here: the black ink is just not taken into account.

When I run print tests there is only red and blue and yellow but no black at all.

When I try to print plain text, the page just comes full white.

Any idea about how I could solve this problem?

Many thanks

Xavier

[asmita6658]

Hi @XavierNoBlack

Welcome to the HP Support Community. 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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