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‎04-19-2020 11:08 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

Hello community,

 

I have a problem with my printer: it does not print black ink anymore.

The problem occured after I installed a brand new black ink cartridge (official 364XL).

 

I have tried the following:

- install a new cartridge

- run the cleaning utilities and print diagnostics many many many many times

- clean the print head (with alcohol)

 

The problem is still here: the black ink is just not taken into account.

When I run print tests there is only red and blue and yellow but no black at all.

When I try to print plain text, the page just comes full white.

 

Any idea about how I could solve this problem?

 

Many thanks

 

Xavier

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