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Locked

‎07-19-2017 01:53 PM

HP Recommended

I am not sure if this is the right place to post as I don't see any thing about ink cartridges.

 

Today I purchased a combo-pack of #564 black cartridges from Walmart.  The first cartridge I tried does not print properly.  It reminds me of a cartridge that is almost empty.  The other cartridge works fine.  I took it back to Walmart and they informed me that once the cartridge is unwrapped, they can't help me and to contact HP.

 

So here I am, looking for the proper place to pose this question.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2017 01:59 PM

HP Recommended

Search the web for your HP printer model number.  Then go to that web page and perform the trouble shooting section on ink cartridges.

View solution in original post

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4 REPLIES 4

‎07-19-2017 01:59 PM

HP Recommended

Search the web for your HP printer model number.  Then go to that web page and perform the trouble shooting section on ink cartridges.

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‎07-21-2017 05:42 AM

HP Recommended

Sabretooth04,

It worked!  Thanks for your help.

 

John

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‎07-21-2017 05:46 AM

HP Recommended

MAKE SURE THEY ARE GENUINE CARTRIDGES CONTACT HP THEY ARE AWESOME IN HELPING YOU WITH A SOLUTION 

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‎07-21-2017 09:22 AM

HP Recommended

They were Kathy.  Thanks.

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