6032 printer all lights except red cancel button plus error 0

[muzzy58]

anyone had problems with this printer with error code e0 and all lights on.  this is about the third time in two weeks only had it 1 month but also had printer errors also. looks like the scanner light is flashing as well.

i can send a file to it and it will print it then all the lights come on again.

Also both cartridges are new

[Nal_NR]

Hi @muzzy58,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware for your printer and see if that helps. 

If not follow the steps from this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @muzzy58,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[muzzy58]

Hi, thanks for reply, just came back from holiday hence no replies. The printer is still playing up, I found when the all lights situation occurs if I leave it for 10 mins approx,  the lights go out and I can print- some times! When I use the hp app to print it just sits there with the blue wifi on another time it prints! Then I have the most annoying time where it won't print at all. I have to turn it on and off to make it print t. 

There are other problems with it so I'm afraid it's going back. 

I have had several hp printers and know all the ins and outs used the same software, reinstalled it all to no avail.  

Yours totally p####d off.

Mark

Thanks for all your suggestions 😊 

[muzzy58]

I forgot,  who di I contact to send it back?

[Nal_NR · Accepted solution]

Hi @muzzy58,

Thank you for performing the recommended steps, I see that it has not helped. I would request you to contact phone support.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!