6978 Printhead problem

[Kasey23]

I’m getting a “Printhead problem” alert on my OfficeJet Pro 6978. I’ve already tried troubleshooting and cleaning the head. It seems like I’m left with “repair or replace.” Should I try to schedule a repair or was this the death of my printer?

[Irfan_06]

Hi @Kasey23,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has a printhead error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kasey23]

Hi, Irwin6. Thanks for trying to help. Those suggestions did not work. It is still reading “Printhead Problem.” So let me ask again, is this something to be repaired or should I replace the printer?

[Irfan_06]

Hi @Kasey23,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the printer hardware as you have exhausted all the possible troubleshooting steps to fix it and needs to be replaced. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Jazz_AZ]

I have the same problem.  Even though my printer is connected to WiFi, it's not updating the firmware and I still have a problem with the printhead.  Do I need to replace the printer or can it be fixed?

[Kuroi_Kenshi]

Hi @Jazz_AZ,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

Thanks for reaching out about your query regarding your printer that has printhead error!  

We're thrilled to have the opportunity to assist you and provide a solution.

Before we go ahead, could you please confirm that if you have tried all the steps mentioned below.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Refer to the steps on this link to further troubleshoot.

C) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please let me know if the issue still persists after this, and I'll guide you further.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,