7 months Trial

[wayhardi]

I have just brought a ENVY Photo 6234 printer with a 7 month trial how can you get the trial?

[Jeet_singh]

@wayhardi,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with free trial. Don't worry as I have a few suggestions which should help you resolve this issue.

After reviewing your post, I would like to know when did you purchase this printer? Are you aware that you are suppose to go ahead and enroll the printer for Instant Ink within 7 days of purchasing the printer. 

If it's above 7 days you may not be able to enroll the printer for HP Instant Ink. 

could you also help me with the screen shot, from where you got the information about the free trial for 7 - months.As this will help me in further assisting you.

If the printer is within 7 days of purchase,I would suggest you follow the steps suggested in the support document to enroll the printer for HP Instant ink and this will give you a promo code to activate the free trial.

For more details, please go through this link: HP Printers - Enrolling in HP Instant Ink 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[wayhardi]

First of all I brought the Printer from Currys on 01/06/18 and joined instantink on 02/06/18 there was no  promotion code given at the time there was nothing in the booklets to say how to get the 7 months trial

The 7 months trial is on the box the printer came in 

There is no where to resolve this other than on here 

I work 12 hour days and the last thing i want to be doing to sorting this out 

Regards 

Wayne Harding

07974453654

[Jeet_singh]

@wayhardi,

Thank you for replying,

As you have mentioned in your post that you purchased this Printer on 1st June and enrolled to HP Instant ink on 2nd June 2018, moreover the 7 months free trial is listed on the box. Don't worry I'm going to help you resolve this issue.

could you please share the picture/screenshot, as this will help me in further assisting you?

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[wayhardi]

I called HP help desk and all resolved thank you for your help
Wayne

[Riddle_Decipher · Accepted solution]

@wayhardi

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

Thanks for taking the time to let the community know that you accept our suggestions,

I hope both you and your product works great and remain healthy for a long time 😉 

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 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

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