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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: 7740 document feeder scan and copy distorted

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01-13-2020 01:29 PM
My 7740 printer stretches the print about 2 inches from the top when I scan or copy from the document feeder. I followed the sets to reset the printer and to clean it.
It has always done this. We were using a different printer for those functions. The other printer is not available anymore so we need to fix this problem.
01-15-2020 05:27 PM
Welcome to HP support community.
Clean the rollers in the ADF
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Lift the cover of the ADF.
Figure : Lifting the ADF cover
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Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
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Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure : Cleaning the rollers and separator pad
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Allow the rollers to dry completely (approximately 10 minutes).
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Close the ADF cover tightly at both ends.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee