8600 printericon in dock has a red circle with a 1 in it

[nancybl]

My 8600 works fine, but the icon in the dock has a red circle with a 1 in it. What is that, and how can I get rid of it?

[DocCottle · Accepted solution]

Hey @nancybl,

I see that you are having some issues with a pending document on your Mac OSX 10.11 machine. I can help you with clearing that.

Here's how to clear that:

1. If the printer is connected to the Mac by a USB cable, remove it.
2. Click on your Apple icon, System Preferences, Printers and Scanners.
3. Hold down the control key and click on the icon of your printer on the left.
4. Click on Reset Printing System.

Now, if you removed the USB cable, connect it. If not:

1. Click on the plus button in the bottom left corner.
2. Select your printer from the list.
3. Click on the box next to Use and select your printer from this list.
4. Click on Add.

Please let me know the results of following the above. If it clears the error, please click on Accept Solution. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

[nancybl]

Thanks for your suggestion; I guess i worried about it too soon. The red circle with the 1 in it disappeared all by itself, but if i have a problem in the future, I'll certainly use your suggetions, which I already knew.