8610 pause while printing after Windows 10 upgrade

[8lives]

RBU

[Angel-Kat]

NO.

I have had years of using Norton and too many upgrade/install issues with it over that time.  It has been fairly stable the last couple years and I will not jeopardize that by "just seeing" if a full unintall might make my printer stop pausing.  To the point of I would actually DUMP the HP printer for a NEW BRAND once I use the rest of my new ink cartridges rather than go through much more of this.  After all the price of new set ink is very close in line to the price of a new printer with slightly less ink --with the exception of the EPSON Tanks, where the reverse is true.

I have upgraded the HP driver and firmware to the current version.

The pauses are not resolved using Norton's "disable" options.  I will not uninstall Norton.  

I will not downgrade to Win 7.  

I will not pay data fees to test prints using my phone as a hot spot.

I will not connect my printer with ethernet directly to the pc.

And as you can see, I'm just about done dealing with this.  I appreciate the two of you providing suggestions.

I hope my post is found by someone else with this issue before the ink runs dry and I end up buying a non-HP printer.

[8lives]

Ok, good luck!

[Angel-Kat]

I tested using USB direct between printer and PC...

pause still happens.

[greenturtle]

HI,

Can you try this:

1. Go to Control panel> Hardware and Sound > Printers & Devices 

2. Right Click on your printer and go to Advanced

3. Uncheck "keep printed documents (in spooled memory)"  Example shown :

Let us know if that works!

[Angel-Kat]

My settings already look like your inset.

Or am I missing what you wanted me to do?  

of note:  I have set back to the wifi setting since there are two pc's that use it

(second pc also using Win10 fails in the same way and has been off during tests)

[greenturtle]

Hi,

Thanks for the feedback and confirming that your settings are what we thought could have caused the issue. (which unforunately didn't helped)

It's indeed a strange issue and if we find of any more ideas that might help resolve this issue, we'll post here.

Not much we can do for now.

Thanks.

[Angel-Kat · Accepted solution]

After more reading and searching online, I found other threads that discussed SLOW printing rather than pauses.

I have done much uninstalling and installing, unplugging and plugging printer power and wires.

I have found something that makes it tolerable == the pause on my tests so far has been minimal when they had become just about intolerable before.

Of note:  I tried this "solution" several times, and it showed no difference, on my last attempt I also clicked "apply" in the printer properties box after the driver was installed and it works... I am afraid to jinx it.  

This is a very ridiculous work around and HP needs to FIX this on the 8610 driver.  Also of note... why does Microsoft NOT have drivers for the 8610 in their list.... 

Solution (or improvement) comes from

FoxholeA  Re: HP Officejet Pro 8160 - Extremely slow printing

12-16-2015 05:10 PM - edited 12-17-2015 08:01 AM

OK for those stll having an issue, I had a customer service rep help me out.
1. Uninstall the useless driver that is supposed to work on this printer.
2. In Windows, Go into Control Panel, Printers and Devices,
3. Choose your misbehaving printer and right click on it and enter into Printer Properties
4. Select the advanced tab and next to driver select New Driver
5. In New Driver window click Next and then select Windows Update
6. Under Manufacturer select HP then under Printers select HP Deskjet 990c
7. Click Next and Finish and Voila! WHy we need to use this alternative driver is beyond me.
So much frustration but it finally works fine now for me.
Hope this helps someone out.
Cheers!

===========end paste=========

keeping my fingers crossed!

------

I've used this workaround for a couple days now.

I have no clue why using the Microsoft printer driver for the Deskjet990c works on the OfficejetPro 8610 but it does.  The printing speed is tolerable.  There is an oh so slight pause that I don't recall in the pre Windows 10 printing, but all I know is that the 8610 driver in OJ8610_198.exe  does NOT work on my printer.  The pauses and stutters are unacceptable and I was going to buy a new printer when the current batch of ink was used.  Let's hope HP fixes the driver on the 8610.  My printer is only 2 years old and I really do not want to replace it over something like this.

[brint]

Thank you for this information. You saved me. I just noticed that you posted it two years ago - on my birthday. A good omen. 

It was so frustrating trying to figure out why the printer "paused," during printing. I have to print out 30-50 page docs for my work (at home) sometimes and it was excruciatingly frustrating. (I just got the new computer about 2 months ago.) 

I started sending stuff to my phone and printing from that. But it was a pain to send every little doc and even a six page word doc succumed to the same issues. 

Anyway, I changed the driver to the deskjet 990c and it worked. I am thrilled. 

The worst thing was that it seems like HP (and I've seen this with a lot of "support" places) treats you like you're crazy. "Did you check the wifi to see if it's on..."  

I can't believe that there hasn't been a STATEMENT from HP addressing this issue. I was googling like crazy until I finally got onto this support group here and even that took a while before I found my EXACT problem.

Anyway, thank you. 

[Angel-Kat]

Save this info because in the two years since, I've found that some "thing" decides I'm supposed to be using the broken driver and reinstalls it.  I am not sure if it is the HP printer online update or if it is one of the multitude of Win10 updates that MS constantly does.

Seriously I just reapplied this "fix" last week because the printer was doing long pauses again in the middle of the document (2 pages and 2 long pauses on each).  

Happy Birthday!

And I still thank Fox for posting the original solution.

Angel