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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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‎01-13-2019 01:32 PM - edited ‎01-13-2019 02:51 PM

HP Recommended
Product: HP Officejet Pro 8710 S.N. CN822B30X1
Operating System: Other

Still can't get rid of the document feeder Jam false error code. There is absolutely no paper jammed in the feeder. I can print an extended self test report, network security page and a printer status report. So there is nothing wrong with it's printing capability. I did a semi full reset but still as soon as I power the printer up set language,country,date&time and go to general setup it immediately tells me there's a document jammed in the feeder.. any help on this would be greatly appreciated.. Also this is a standalone printer it is not hooked up to Wi-Fi or computer we just use it as a basic copier.. Thank you.

6 people had the same question
2 REPLIES 2

‎01-13-2019 06:30 PM

HP Recommended

Did you clean the paper feed rollers, for more info see step #3 in this link.

If yes, contact HP support.

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‎01-13-2019 06:33 PM

HP Recommended

Yes I did clean the rollers and looked with a flashlight for scraps of paper

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