9010 says load paper, but paper is in already

[mlcox]

We have an HP OfficeJet Pro 9010, which has worked well--until now. Every time we try to print something, we get the "load Paper in Tray" message. There is plenty of paper in the tray. That paper is in good condition and is sitting in the proper place in the tray, which is also placed correctly.  Not knowing what to do, we have been thru the videos on the HP site, which led to and cleaning the rollers (they weren't dusty). Still the same problem. We have also turned off the printer, waited, and turned it back on, in hopes it would reset. Still the same problem. We are tearing our hair at this point. What else can we do?

[sandytechy20]

@mlcox

Welcome to the HP support community.

I am glad to assist you to fix the "load Paper in Tray" error message.

Did you try all the steps mentioned in this HP document to fix the issue:- Click here

If yes, and if the issue still persists.

I recommend you perform a reset on the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.