• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-16-2021 11:47 AM

HP Recommended
Product: HP OfficeJet Pro 9010

We have an HP OfficeJet Pro 9010, which has worked well--until now. Every time we try to print something, we get the "load Paper in Tray" message. There is plenty of paper in the tray. That paper is in good condition and is sitting in the proper place in the tray, which is also placed correctly.  Not knowing what to do, we have been thru the videos on the HP site, which led to and cleaning the rollers (they weren't dusty). Still the same problem. We have also turned off the printer, waited, and turned it back on, in hopes it would reset. Still the same problem. We are tearing our hair at this point. What else can we do?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.