ADF not working.

[SpringCreek89]

ADF won't work.  Keep getting error message "Scanner lid or document feeder open".  Everything is securely closed.  Lots of troubles with this printer.  Very frustrating.  There are no paper jams,and the ADF mechanism and scanner lid are both closed.

[Riddle_Decipher]

@SpringCreek89

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand the Automatic Document Feeder isn't working as it should,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Did you check the condition of the paper and reload it again?

Have you attempted to clean the ADF rollers?

If you haven't, please try the below steps:

Step 1: Check the condition of the paper and reload it

Remove the paper from the ADF and make sure that the paper is clean, doesn’t have staples or labels, is undamaged and in good condition, and then reload the paper into the ADF. The type and condition of paper can affect the way the ADF picks paper.

Step 2: Clean the ADF pick rollers

Dust, paper fiber, and other debris might accumulate on the pick rollers and cause paper feed issues. To help prevent paper feed issues, clean the rollers inside the ADF.

Step 3: Reset the printer

Follow these steps to reset the printer.

1. Without turning the printer off, disconnect the power cord from the rear of the printer.

2. Wait 30 seconds, and then reconnect the power cord to the rear of the printer.

3. Press the power button to turn on the printer, if it did not power on automatically.

   • If the ADF picked the paper, you do not need to continue troubleshooting.

   • If the ADF did not pick the paper, continue to the next solution step

Click here for more details and steps.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[SpringCreek89]

Thank you for your reply.  I have already tried your suggestions several times already.  Any more ideas?  

[Riddle_Decipher · Accepted solution]

@SpringCreek89

Thank you for the update,

I appreciate your time and efforts,

As mentioned in the article if cleaning the ADF and the Step 3. didn't work you may want to Contact HP phone support to set up a repair service,

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,