Access Denied

[danlynch37]

I've lost access to the apps on the printer.

Error Message as follows:

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

I have done a FW update but this has still not fixed it.

Looks like this a recurrent problem, can you help?

Thanks!

[Echo_Lake]

@danlynch37

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your receiving "The service may be a busy" error, it seems like a server downtime issue. 

Let's try these steps to resolve the issue: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[danlynch37]

Hi still have an access denied message 😞

[Echo_Lake]

@danlynch37

Thank you for posting back. 

Which app is displaying an error? 

Are you able to print from other devices or PC? 

Keep me posted for further assistance.

[danlynch37]

It's on the HP ePrint app and when I try to access apps from the main menu.

Looking at previous posts people have suggested clearing NVRam?

[Echo_Lake · Accepted solution]

@danlynch37

Thank you for posting back. 

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.