After print job prints the print queue does not clear

[AlBerry]

After a print job finishes, the print queue never clears and still shows printing as the status even though it printed successfully. If I do nothing, several hours later it will print the same documents a second time even though they printed once already. If I cancel the print job in the queue, it says deleting for way too long then sometime up to an hour later, I get an error message. Once I get the error message, I can then go to the print queue and it deletes instantly. i have uninstalled and reinstalled the printer, I have added a  new port, I have tried clearing the Print Spooler, I have tried the HP Print & Scan Doctor, I have tried several of the solutions on this support forum. But no matter what, the solution may clear the problem once, but it always occurs again. I would really like to find a PERMANENT SOLUTION. Someone please help me solve this problem !!!!!!!!!!!!!!

[Kumar0307 · Accepted solution]

@AlBerry

Welcome to the HP Support Community!

Running the HP diagnostic tool and updating windows may resolve this issue. Let us try these steps:

Step 1: Run the HP Print and Scan Doctor

• Click here to download the tool to fix print jobs stuck in the queue issues.
• After the Print and Scan Doctor opens, click Fix Printing to test your printer, and then follow any instructions to resolve the issue.
• Try to print.

Step 2: Update windows

• Select the Start button, and then go to Settings  > Update & Security  > Windows Update, and select Check for updates.
• Once updates are installed if available, restart your computer.

Step 3: Try to print.

Step 4: Root uninstallation of pre-installed drivers (If the above steps did not help, let us try to reinstall the updated HP drivers again by following these steps)

uninstall the drivers from the root level and then reinstall them back by following the below steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the HP Full-featured drivers from this link.
• Try to print.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AlBerry]

Thanks !! My printer problem seems to be solved...time will tell if the problem returns, but it is much better than it has been for quite a while. If I print one page, by the time I check the print queue it is empty...a very nice thing. The process to fix it was extremely long...took about 3 hours to upload all the Windows updates and install them, then uninstall and reinstall my printer, but if it is truly fixed, it will be worth it. Thanks again for your help and guidance !!!!!!!!!!!!!!!!!!

[Kumar0307]

@AlBerry

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

Click the “Kudos/Thumbs Up" on the bottom right of the original post to say “Thanks” for helping!