All icons started flashing & nothing visible on printer screen except fuzzy static & numbers in bac

[Sie_4]

I was copying & printing color documents and all of a sudden the printer screen went fuzzy/only shows static and zeros/ones almost like coding in the background & all the icons stared flashing, also, I'm not sure but looks as if a thin white ribbon with blue writing (AMV 2896 80C 30V VW-1) may be stuck or twisted/misplaced. I really need my printer to not be broken, someone please help! 

[Betty0610]

@Sie_4

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let's also try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!