Alternate Win7 driver for Envy 5640

[Jona6tc]

I work for a bank who lock down our (Win7) PCs very heavily so I cannot load drivers for my new Envy 5640 printer

Getting the support guys to add a non-standard (in their minds!) driver is a nightmare

Does anyone know of alternative drivers (that Win7 would have) that I could use - definitely for printing and ideally for scanning

Many thanks for any help you can give with this

Jonathan

[Rainbow23]

@Jona6tc, welcome to the HP forums! It is a great way to post questions and find resolutions by working with specialists in the HP community.

I greatly value your relationship with HP. You are a valued HP customer and we appreciate you for doing business with HP.

I understand that you need the drivers for your HP ENVY 5640 e-All-in-One Printer.

It’ll be a great pleasure to assist you with this.

Please follow the steps from the link to download the drivers: Full Feature Software and Drivers

You can also use the Windows Built-in Print Driver from the link: http://support.hp.com/in-en/document/c01796879

Hope this helps. Let me know how this goes. Take care now and have a good day.

[Jona6tc]

Sorry this is not what I asked for....I explained I cannot install ANYTHING due to the lock down of my PC

I am asking if there is an alternative driver for Win  7 that may be on my PC already that would work to print with the 5640

thanks

Jonathan

[Rainbow23]

@Jona6tc, thank you for your reply, I'll be more than glad to help you.

I understand that you wanted to install the built-in drivers from your computer.

Please follow the link to install the Windows Built-in Print Drivers: http://support.hp.com/in-en/document/c01796879

These drivers are already there in your computer, you just need to add them using the add printer wizard mentioned in step 3 in the above link.

Let me know if this works.

I hope you have a good day ahead.

[Jona6tc]

Sorry this is no good as my PC is VERY locked down.....so I cannot run the process described

Can I ask again in simple words

Is there another printer that would have drivers (already on Wind7) that would allow me to do basic printing on my 5640

thanks

[Jona6tc · Accepted solution]

Actually I have no sorted this myself

For anyone else wondering then the best answer seems to be to use Deskjet 6980

seems to work

[Rainbow23]

@Jona6tc, Thank you for your reply.

I am happy to know that the issue has resolved after adding the drivers for Deskjet 6980 printer.

I also appreciate your time and patience in following the steps which resolved the issue with the printer.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[Jona6tc]

Hmmmm bit rich taking credit for the steps I followed when in reality this solution had absoltuely nothing to do with support I reveived - in facgt the support steps were useless to me so I solved this myself