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‎04-08-2022 06:50 PM

HP Recommended
Product: HP Officejet Pro 6835 e-All-in-One Printer

The printer I'm dealing with (it's my parents', and it was purchased a while back, I guess) is a full-on dud. Just taken out of the box, didn't work. Bought new ink, didn't work. Cleaned the entire thing, and reset it, didn't work. Tech Support is beyond worthless. It's been the same two people every time I've called, but they use different names each time, thinking I won't recognize their voices. The guy even put me on hold (on my cell) for maybe 7-14 minutes, so I called with my home phone. I got him again, and mentioned that I knew it was him. He immediately hung up the call with the house phone, and took me off hold on my cell. He said they'll be able to send me a new printer, and that his "supervisor" will call me tomorrow. I doubt that'll happen (and I never even asked for that, I just want valid help to get this POS to work). I recorded every phone call I made, if anyone wants to hear it. Does anyone have advice on this kind of thing? I've only had to call Customer Service / Tech Support a handful of times in my life, and HP has certainly been something to remember..

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2022 08:17 AM

HP Recommended

I've been dealing with the same issue with tech support.  I have been in contact with them over 6 times by phone,  chat and messenger for over 3 weeks.  I still haven't gotten my issue with my printer solved. 

View solution in original post

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4 REPLIES 4

‎04-09-2022 12:44 PM

HP Recommended

Update: I never got a call back, and now I've been on hold for 15 minutes, because the ordeal has been "escalated", and they're "going to connect me" to higher-ups. My parents both have dementia and I'm really not about to tell them that I can't print any pictures of our family because HP doesn't care about their customers. I'm still on hold, I'll give updates though. I'm going to call with the home phone.

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‎04-10-2022 08:17 AM

HP Recommended

I've been dealing with the same issue with tech support.  I have been in contact with them over 6 times by phone,  chat and messenger for over 3 weeks.  I still haven't gotten my issue with my printer solved. 

1 person found this reply helpful
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‎04-10-2022 08:34 AM

HP Recommended

Hi @Qhluvr1968,

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

 

Thank you for visiting the HP Support Community.

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‎04-10-2022 08:36 AM

HP Recommended

Hi @kpk98,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Were you able to get in touch with the escalation team?

 

Keep me posted. 

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