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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Authentic but incompatible HP ink cartridges

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09-17-2018 02:16 PM
Installed 3 different authentic hp 951XL ink cartridges - error returned. See attempt to work with customer service:
09/17/2018 12:35:11PM William Pierce: "I have now purchased ink cartridges (hp951xl) for $100 from 3 different vendors for my HP Officejet Pro 8600 plus. In each case, upon installation I receve the error advisory "The following cartridges are not intended for use in this printer." All are hp cartridges. They have a z10 desination, which I tried to avoid when I ordered. Is there a way to override this error?
Solved! Go to Solution.
Accepted Solutions
09-17-2018 05:33 PM
Take a look at the post in this link by Bob_Headrick.
Follow all the steps to resolve your region problem.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-17-2018 05:33 PM
Take a look at the post in this link by Bob_Headrick.
Follow all the steps to resolve your region problem.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-20-2018 06:38 AM
May thanks to Dean and Bob_Headrick. Answers were perfect.
BUT - be aware, I had to contact HP Support 4 times before I found a support tech who understood the problem. On call #4, the tech recognized and solved the problem within 10 minutes.