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HP Recommended
HP Envy 4520
Microsoft Windows 10 (64-bit)

Hello,

I am having several issues when label printing:

1. Labels (Avery 22807) are always misaligned when printed. The misalignment is much greater than the ink bleed allowed on the label AND the misalignment is inconsistent between rows/columns within one sheet, and different between sheets.

 

2. Only a portion of the page is printed, the printer just stops part way through the print and feeds me a partially filled sheet.

 

3. I am trying to print draft pages on regular paper, and select draft print quality, but it prints in best quality and also stops printing part way through.

 

My computer got an upgrade to windows 10, before that the printer did a barely acceptable job of label aligning, with misalignments within the ink bleed, with a few bad labels. Now the problem is more severe.

I restarted the router, printer, aligned the printer, cross checked paper sizes and types, and no improvement. 

I am choosing best quality print, letter, other glossy paper type.

Any advice appreciated, thanks

1 REPLY 1
HP Recommended

@Kiter_Dancer

 

Welcome to the HP Support Community!

 

Power resetting the printer and installing updates may resolve this issue, Let us try these steps: 

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

 

Step 2: Run the HP diagnostic tool to fix printing issues.

  • Download and run HP Print and Scan Doctorhttps://support.hp.com/doc-images/966/c03286133.jpg 
  • After the Print and Scan Doctor opens, click Fix Printing to test your printer, and then follow any instructions to resolve the issue.
  • Try to print.

Step 3: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Step 4: Align the cartridges from the printer display (Skip if done already)

  • Load Letter or A4 unused plain white paper into the input tray.
  • From the printer control panel display, touch Tools.
  • Touch Align Printer, and then follow the on-screen instructions.

Step 5: Update windows

Select the Start button, and then go to Settings  > Update & Security   > Windows Update, and select Check for updates.

 

Step 6: If the above steps do not help, Let us perform a Clean uninstallation of HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the updated HP Full-featured driver

Once downloaded, make sure to run the file to start the installation.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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