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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
glensterman
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Bank and Policy number information getting covere up with black box rectangles on .pdfs

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HP OfficeJet Pro 8710 All-in-One series
Microsoft Windows 10 (64-bit)

I've seen this forum, but am still getting the black box rectangle cover ups of key information when I print a .pdf.  It happened on a 1099-B tax form, and now on an auto insurance, proof of coverage card for my car.  It's covering up partial account balance info on 1099-Bs, and both the policy number and 800 numbers I'd need to be able to see on the insurance card if I were in an auto mishap.  My system is Windows 10 (64-bit).  Using Firefox browser,  I will not go back to IE or Edge so how do I override HP's security overreach that is an unwanted, meddlesome and time-wasting inconvenience?

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Dragon-Fur
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@glensterman 

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Open the PDF file in Adobe Reader DC 

Click the print icon to open the main print menu

Set the options in the main menu,

Open Properties and select the paper size,

OK to save the setting and return to the main menu

Click Advanced (next to the Properties box)

Select to Print the PDF file as an image

OK to save / return to main menu

When ready, click Print

 

General example

Manage Print Output with Print Preview_PDF_1FManage Print Output with Print Preview_PDF_1F

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

 

Dragon-Fur

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glensterman
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Thanks for the solution reply.  The blackout issue was, I think, a Mozilla Firefox protocol - not anything to do with my HP Printer.  Sorry for jumping on HP above about the issue.  Installing an Adobe Acrobat reader update (not yet on this desktop since my computer replacement in 2020) solved the problem.  I also switched back to Adobe reader as the default for printing .pdf files (vs. Firefox).  Print options are now as before with no more black rectangles masking of data.  Thanks again!

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Dragon-Fur
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@glensterman 

 

You are welcome.

 

I use both Firefox and Chromium Edge (others on occasion) - each include some nice features.

 

If you get into a situation where saving the content as a PDF file and opening it in Reader DC is not an option,

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

No translation necessary.

 

Stay Safe.

Better 2021 for all...

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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