Black Printer not printing well after 3rd level cleaning, realignment. Ink level shows okay.

[Rob114]

Cyan magenta and yellow are fine. Black shows faint and looks smeared. unreadable. opened HP Doctor, printed test page. went through all 3 levels of cleaning an realignment of print heads. Looks like black ink flow is blocked. Can I do anything else to clean the black print head? I am using Instant Ink Cartridges. Ink level is down to last third but indicares enough ink. Any suggestions?

Thank you!

[Dvortex · Accepted solution]

Hello, @Rob114 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! I’d like to help!

Going through your post, I understand that you are facing issues while using the black instant cartridge with your HP Envy printer. Have you tried the steps listed here: http://hp.care/2pFF85H  

If the issue persists, I need to know few details regarding your Instant ink account to help you get another cartridge.
Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message, simply reply to the message with the information needed. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Rob114]

The replacement black ink cartridge arrived today. I just installed it and printed a test page. Wow, looks great!

Thanks for your quick response. My printer is working fine now.

Regards!

[hollsc]

Hi, 

i am experiencing the same problems, im not sure what more i can do.

Would you be able to help me too?

Thank you 

Hollie