Black printing cartridge does not work…

[GooferLynn]

This started to happen overnight. I installed all new printer cartridges (Two times...). All but the black cartridge works. I have done all the automated fixes, Scan Doctor and etc. but still no black print. Does anyone have any solutions or ideas why the black cartridge is not working...?

[The_Fossette]

@GooferLynn,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing black.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

For now, I recommend you follow the steps in the below article to resolve this issue.

https://hp.care/2Lss4rS

If you continue to face the issue, update the printer firmware and check if it helps. Follow the steps in the below article to update the printer firmware.

https://hp.care/2KmxV1o

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[GooferLynn]

Hi The_Fossette,

Thanks for your reply. I have visited both websites you recommnend without and results. Now to answer your questions...

When was the last time the printer was working fine?

My best quess would be about (10) days ago. I have an old HP OfficeJet J6480 printer that I still use (And it works fine...) so my time frame my be a little off.

Have you made any software or hardware changes on the computer?

it's an Acer Aspire, it's only 1 1/2 years old  and I keep it updated. But I personally have not made any software or hardware changes.

Looking forward to your next reply.   

Cheers back to you,  Lynn

[The_Fossette · Accepted solution]

@GooferLynn,

Thank you for keeping me posted.

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Please post your results, as I will be looking forward to hearing from you.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day!