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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-05-2022 10:39 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

I have a Color Jet Pro MFP M283cdw printer and the screen is blank. The printer comes on but nothing is displayed. I've tried unplugging it and letting it sit for several minutes. It is plugged directly into a wall outlet. Does anyone have other ideas on how I can troubleshoot this? Is it possible to replace the screen if it has 'died'? Thanks!

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2022 04:53 AM

HP Recommended

@ESwit

 

Welcome to the HP support community.

 

I understand that you are getting a blank screen on the printer, I am glad to assist you.

You might have to perform a NAND reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎12-08-2022 04:53 AM

HP Recommended

@ESwit

 

Welcome to the HP support community.

 

I understand that you are getting a blank screen on the printer, I am glad to assist you.

You might have to perform a NAND reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No

‎01-03-2023 11:57 AM

HP Recommended

I'm unable to perform a NAND reset. The screen is blank all the time...so I can't see any prompts on the screen to walk through the reset. 

 

Are there any other options I can try to resolve this? Thanks

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‎01-03-2023 12:29 PM

HP Recommended

You state that the printer comes on, are you able to send a print job? If yes, then likely the control panel is bad and will need to be replaced. If you cannot print then likely the formatter has failed and the screen is ok.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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