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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-20-2020 04:35 PM

HP Recommended
Product: HP OfficeJet 6962

I have tried everything, from printing six clean head, trying to do Align Printhead, smear tests, checking for updates, checking cartridges and anything else I could find on the HP website. We just replaced the ink cartridges this morning and I can’t get anything to work. I’m running out of options and I’m wondering I should ask for a refund as this ink cartridge does not seem to be working 

3 people had the same question
1 REPLY 1

‎06-24-2020 02:27 PM

HP Recommended

@Thisisworkonly, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/cartridge replacement.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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