Blue Screen Error Code B336EC67 on Officejet Pro 8020 series

[PETER94]

I have a blue screen with the power button icon displayed with the code B336EC67 .  Drivers are up to date.  I have changed power source - directly into wall.  When I power it down and restart the printer it works for fine for a few minutes.  but after i print or just let it stand idle it returns to this error state.  I am now using the HP Smart app having uninstalled all my old drivers and utility software.  appears the old software is no longer available, just the smart app.  

[Brooksrg]

Exactly the same.  Did the firmware update and plugged into a different outlet.  Now all  the lights are flashing but we are not getting the error code.  HP Smart says the printer is offline, but my Mac says it is online.

[PETER94]

Is there any way to get HP to figure this out.  there are obviously many users experiencing the same problem!  Time to help out HP!  Anybody know how to get HP on the phone?

[Brooksrg]

We need to get this resolved or I am going to go out and buy a Brother printer.

[RikerNo2]

I'm also seeing this error since the latest firmware update was released, I think this is something to do with the power settings as this got worse when i enabled the auto on/off schedule. 

[Brooksrg]

Now I am getting the error code B343EC67.

[PETER94]

I have been waiting (and reading) for HP to offer a solution to this blue screen - flashing White screen - all button blinking - and error code B343EC67  for months.  Losing confidence they will address.  I have to reboot my printer pretty much every time i have to print.  Certainly every time i print with a 3 or 4 minute lapse between printing.  Really frustrating - i would spend another couple or few hundred on a new printer but it is such hassle and i hate the idea of sending this box to the landfill to join the other millions of printers.  Talk to you soon Brother Epson!

[Jay_G24 · Accepted solution]

Hi @PETER94,

I'd like to help!

I understand you are receiving a "B343EC67" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for h

[IVYS]

Jay ( HP ),

Please can you private message me with your bespoke solution for the 8020 series Printer if you can't publish the solution generally.

Thanks,

[Jay_G24]

Hi @IVYS,

I'd like to help!

Could you share the exact error on the printer screen?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping