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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-27-2024 11:47 AM

HP Recommended
Product: OfficeJet Pro 9025e
Operating System: Microsoft Windows 11

OfficeJet Pro 9025e

 

Blue screen code B80B746C

 

I need the instructions on resetting this device. 

3 REPLIES 3

‎09-30-2024 05:51 AM

HP Recommended

Hi @Maxx1812,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

To reset your HP OfficeJet Pro 9025e due to the blue screen error code B80B746C, you can perform a reset of the printer. Here are the steps to reset your device:

Soft Reset

Turn Off the Printer:

  • Press the power button to turn off the printer.

Unplug the Printer:

  • Disconnect the power cord from the back of the printer and from the wall outlet.

Wait:

  • Leave it unplugged for about 60 seconds.

Reconnect the Power:

  • Plug the power cord back into the wall outlet and the printer.

Turn On the Printer:

  • Press the power button to turn the printer back on.

Factory Reset

If the soft reset doesn't resolve the issue, you might need to perform a factory reset. Please note that this will erase all settings:

Access the Control Panel:

  • On the printer's control panel, touch the Setup icon (the gear icon).

Navigate to Printer Maintenance:

  • Scroll down and select Printer Maintenance.

Select Restore Defaults:

  • Choose Restore Factory Defaults and confirm the selection.

Reconfigure Settings:

  • After the reset, you'll need to set up your printer again, including network settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎09-30-2024 07:08 AM

HP Recommended

The steps you suggested, I already tried. It doesn't even get to the menu. It gives the blue screen before it can finish booting. 

Was this reply helpful? Yes No

‎10-02-2024 04:35 AM

HP Recommended

Hi @Maxx1812 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
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