Blue screen error D80774EC

[mcmaster4321]

On my HP envy 7855, the little screen on the printer gets an error message "d80774ec" after about 20 minutes after a restart.  The printer is fully functional til then.  Not sure if this matters, but I am subscribed to InstantInk.  These are the steps that I have gone through to try to resolve the issue.  

1. Reset my printer - Plugged it out and waited several hours. Removed the cartridges as well.  I have also reset everything to factory settings. 
2. Cleared the network settings, and switched to 2.4Ghz band
3. Checked to see if the firmware was up to date - It has the latest update.

I am not sure what else can be done.  Please advise if there is a solution.  It's barely out of warranty which makes this even more frustrating.

Thanks 

[Jay_G24 · Accepted solution]

Hi @mcmaster4321,

I'd like to help!

I understand you are receiving a "D80774EC" error.

We can perform factory defaults on the printer to resolve the issue but you will have to set up the printer and the service again.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[twinmayz]

I have the exact same error code on my printer. Everything will be printing fine, and then the blue screen will come up with the error code D80774EC. How do I get it fixed for my printer? Thanks so much for your help!