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‎10-02-2021 11:01 AM

HP Recommended
Product: OfficeJet Pro 9015, Model No. 1KR42A
Operating System: Microsoft Windows 10 (64-bit)

I am having the same problem as this thread: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-Code-620192EA-on-Offi...

 

My device is an OfficeJet Pro 9015 All-in-One, Model No. 1KR42A

 

I tried cycling power, as suggested in that thread.  The printer is plugged directly into the wall.

 

I confirmed that my printer's firmware is up-to-date, as suggested in that thread.

 

I tried cycling both power and also the print cartridges, as suggested in this thread: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-Code-620192EA-HP-Offi...

 

This thread suggests this is a known issue, and that HP will replace the printer.  Is that still the solution?   https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-printer-code-620192EA/m-...

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2021 02:12 PM

HP Recommended

I called and spoke to customer support.  They walked me through a "semi-full reset."  Seems to have cleared the issue.  

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1 REPLY 1

‎10-02-2021 02:12 PM

HP Recommended

I called and spoke to customer support.  They walked me through a "semi-full reset."  Seems to have cleared the issue.  

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