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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-26-2023 08:58 AM

HP Recommended
Product: HP 9025e printer

Blue screen of death - HP 9025e - need hard factory reset instructions

Category:
2 people had the same question
3 REPLIES 3

‎05-27-2023 08:36 PM - edited ‎05-27-2023 08:38 PM

HP Recommended

At this point a full reset will not address the 83C0000B error. 

 

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. 

 

HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

 

I just escalated your case to a moderator and you should be assisted by the HP Support team.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-29-2023 08:46 AM

HP Recommended

@chrisgibbs11 

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-09-2023 08:49 PM

HP Recommended

My blue screen error is B83484B6

 

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