Blue screen of death

[Hal_The_Happy]

HP Officejet Pro 9015 blue screen of death. B305ED09. I have reset many times still comes back.

[evane1220]

I am having this same issue and getting this. Can someone at HP please help?!

[sandytechy20 · Accepted solution]

@Hal_The_Happy and @evane1220

Welcome to the HP support community.

I understand that you are getting B305ED09 error on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ScottDP2073]

I am having the same problem.  Will you please post the instructions for fixing it?  Thanks!

[walker_m_r]

How does this answer help the community?  It doesn’t at all.

[OJP7740020190]

I am having the same issue - Officejetpro 7740 - to try and solve i have turned power off for 24 hours and then started back up, no luck same issue persists. Loading screen appears briefly and then blue screen, no buttons are operational.

Could you please send me manual hard reset instructions via private message as per other users

Thanks

[jeffber1234]

I am having the same issue can you please send me the steps to reset the printer

[craigcs54]

Can you please send instructions on how to resolve error BD305ED09 for OfficeJet Pro 9015?  Thanks!

[sandytechy20]

@craigcs54

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Sage_Wolf]

Good morning,

May I get the same email to get the issue resolved. I have had the printer for a year and the message will not go away. I have tried reinstalling the drivers and restarting the printer multiple times. Please help