Bought the wrong ink cartridge

[MinaAzeez]

Hello,
I bought the wrong ink cartridge from curry’s today for my printer ( hp envy 5546) I bought 303 instead of 62.
I called curry’s, and they are unable to offer me a refund as the product is not longer in the original packaging.
Is there any other way of getting a replacement from hp?? As it was an honest mistake (quite an expensive one).
I can provide copy of the receipt, as well as pictures of the cartridge if needed.

[Jeet_singh · Accepted solution]

@MinaAzeez,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the Ink cartridges. No worries, I'll be glad to assist you.

As you have mentioned in your post that you have purchased wrong ink cartridges from Curry's. 

In this scenario, I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

[MinaAzeez]

Hi,
Thank you very much for replying back to me.
I will keep a close eye on my inbox. Hopefully I will hear back from someone soon.
I tired to contact hp customer support previously regarding another query, and i couldn’t get hold of anyone 😞

[Jeet_singh]

@MinaAzeez,

Thank you for replying,

Please take your time and do get in touch with our HP phone support,

I'm sure they should be able to go ahead and address your issue.

Let me know if you encounter any difficulty contacting them.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀

[look2020]

Hi Jeet,

Hope this email finds you well.

I did the same mistake, instead of buy the 63 ink, I purchased the 62 model, and instead of buy one, I purchased the package with two pieces.

Thank you in advance,

[The_Fossette]

@look2020,

Welcome to the HP Support Community!

I recommend you check with the store whether they can replace the cartridges for you or else you can contact support and they will assist you in this regard.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!