Brand New Envy Photo 7855/Do not use SETUP cartridges

[mom2reds]

I just bought the same printer  (because my last HP printer died after 1.8 years) and have spent 3 hours! trying to resolve this issue.  I have one phone on hold with Staples tech support and 1 on hold with HP support...both just  saying that they are experiencing higher than usual calls...

Anyhow, I tried the reset 3 times, no luck.  My husband wants me to just return it  and never buy another HP.  What a waste of time!

[ParticlePhysics]

Weird, but  TRUE.  Setup with either cartridge - just ONE.  Then install second upon completion.  No idea WHY that works, but it does.  Good Luck!    (forget all the "reset and pray" posts).

[ParticlePhysics]

Complete Setup with ONE cartridge (either one); upon completion, add the second one.  Good Luck!

[t_sl]

Hi,

We are aware of this issue and has alerted Customer Service on how to rectify this issue.

Do contact HP Customer Service again, HP Customer Service will most likely send you a new set of pens which will help you solve this issue.

Hope this helps!

[Brenmontez]

ty do you have a phone # for customer service? everytime i call a number i get a third party.. 

[DG_GTB]

Can you send me the reset proceedure to reset my HP Envy Photo 7855? I cannot get the error message - use setup cartridges that came with your printer.

Thank you,

DG

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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