Brand new HP Smart Tank 7605 shows 8AF30001 error

[BeRoch]

Smart Tank 7605, p/n 28C02A

Unpacked today, setup successfully via ethernet network.

Recommended Firmware (HP_ST790_ST7600_2243A.exe) update failed.

Now stuck with 8AF30001 error on top panel and flashing yellow light. Pulling the wall plug, pressing the power button for 30 sec, and restarting returns the same result

Help / advice would be gratefully received

[Rainbow23]

Hi @BeRoch,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

[BeRoch · Accepted solution]

Thanks Rainbow23,
I've been in contact with HP support via phone and remote session.
We were able to reflash the firmware via the service menu of the HP Smart Scan 7605.
Follow this link, how to get into the service menu:
https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-8AF30001-on-Smart-Tan...

Thanks again for your help.

[Nal_NR]

Hi @BeRoch,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a nice day and stay safe!:)

[Johnharper241]

The error code "8AF30001" on an HP Smart Tank 7605 printer usually indicates a printhead issue. Here are a few steps you can take to troubleshoot and resolve this error:

Restart the Printer: Turn off the printer, unplug the power cord, and wait for about 60 seconds. Then, plug in the power cord and turn on the printer. This simple restart can sometimes resolve temporary errors.

Check Printhead Installation: Ensure that the printhead is properly installed in the printer. Open the printer cover and remove the printhead. Then, reinsert it firmly into the correct slot. Make sure it clicks into place.