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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Browser crashes when asked to print

Create an account on the HP Community to personalize your profile and ask a question
10-07-2019 06:19 AM
Trying to print a webpage causes Browser (Firefox & Chrome) to crash.
Trying to print an Office document, returns message that Printer is not installed.
Same result when trying to do this from another wirelessly connected computer.
HP Print and Scan Doctor says all ok and it prints a test page to prove it.
Help!
10-09-2019 02:50 PM
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor.
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Download HP Print and Scan Doctor.
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Run HPPSdr.exe from the download location on your computer.
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Once HP Print and Scan Doctor opens, click Start, and then select your printer.
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If your printer is not in the list, turn it off and on and then click Retry.
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If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
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If a screen prompts you to turn on printer updates, click Yes.
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If a screen prompts you to make your printer the default printer, click Yes.
If the issue persists, Delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-... to download and install the Full Feature Software and Drivers.
Try to print.
Keep me posted, how it goes!
If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thank you for joining the HP Community.
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
10-15-2019 10:26 AM
Thanks for your comprehensive reply.
I haven't yet followed your suggestion as the printer seems to be working again.
I've no idea why!
I'll keep your suggestion "on file" and follow it if my browsers crash agin when I'm trying to print something.
Best Regards, Trevor
10-15-2019 12:05 PM
Keep me posted, how it goes!
If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee