Burning smell

[Mermz]

My printer has been working just fine until today. Printed one page then I smelled something burning. I opened up the printer and took out the black ink cartridge to find that it was scorched. When I closed it back up the printer won’t even read the ink cartridge anymore saying that I need to replace it because it’s empty even though I know for a fact that it’s full. My warranty expired in 2020 but HP still needs to fix this. I’ve read many others that have had a similar experience. Seriously HP? Burning cartridges? This is a serious safety issue. Even if mine starts working again I’m afraid to keep using it because it might catch on fire. Trying to speak to an actual person about this has been extremely difficult, so posting on here is a last result. Anyone here able to get their burning printer issue resolved ?

[sandytechy20 · Accepted solution]

@Mermz

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Mermz]

Thank you, I appreciate that.