Bypass setup cartridges for HP OfficeJet Pro 8024

[Madrilleno]

I have a new "old stock" HP Officejet Pro 8024 I purchased recently to run on an old XP computer.

It has never been used, but it didn't come with ink cartridges. I purchase a set of new XL cartridges - genuine HP - and inserted them. However, the printer will not set up as the message on the screen says it needs the setup cartridges and not the regular ones to proceed.

I have had a good look around the Internet, and other models of a similar age have a service menu which would allow me to bypass this requirement. However, there is nothing for the 8020 series printers which I can find.

Does anyone have a hint on how to bypass the need for setup cartridges on these printers?

Thanks

Madrilleno

[Jay_G24 · Accepted solution]

Hi @Madrilleno,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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