Bypass setup cartridges on Envy 5055

[DaniellaO]

I purchased an opened (but never used) envy 5055 that didn't have set-up cartridges. I have new ones, but I can't get past the screen instructing me to use the set-up ones. How can I bypass this to set up the printer?

[sandytechy20 · Accepted solution]

@DaniellaO

Welcome to the HP support community.

I am sending you a private message with the steps to skip setup cartridges. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HaydenM]

I don't have my setup cartridges, but I bought new HP ink. I can only get to the "use SETUP cartridges" screen and no further. It won't initialize after hours of trying to troubleshoot and I am so beyond frustrated.

[HaydenM]

Can you please send me that email?

[Kumar0307]

@HaydenM, Welcome to the HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!